RepairDesk with General Data Protection Regulation (GDPR)
compliance is committed to protect your privacy

In brief, GDPR expands the rights of individuals to control how their personal data is collected, processed and places a range of new obligations on organizations to be more accountable for data protection. GDPR compliance is not just a matter of ticking a few boxes; the Regulation demands that you be able to demonstrate compliance with its data processing principles.

GDPR only protects EU citizens but applies to virtually every company with a global footprint – even if it’s just online. It doesn’t matter if you don’t have a physical presence in the EU. As of May 25, 2018, you must abide by GDPR if you:

• Sell goods or services to EU citizens
• Operate a website that uses technologies like cookies to monitor people based in the EU
• Employ any residents of the EU
• Collect any sort of data that may include information about EU citizens

• Review and update all the existing EU customers about the Privacy Policy and ask for their consent for any future information being collected.
• Update internal processes and documentation.
• Modification in RepairDesk software for new customers and considering their preferences for information gathering.
• Alert EU customers about GDPR and inquire their consent by RepairDesk newsletter.

• We will be taking inquiries from prospects and customers on [email protected] .

From new contacts

Customers will enter their information in the sign-up form on RepairDesk portal which will also include GDPR compliance consent (link to Privacy Policy and FAQ’s on GDPR) that will give explicit consent to RepairDesk team to process the contacts data as per policy.

From existing contacts

We’ll also collect GDPR-friendly consent from the contacts/customers we already have. We’ll accomplish it by sending an email to everyone on our list that includes a link to update their settings and inquire the designated team for GDPR.

We are making sure that before gathering any personal data, we are able to notify you about your identity, our reasons for gathering the data, the use(s) it will be put to, who it will be disclosed to, and if it’s going to be transferred outside the EU. Under the GDPR, additional information must be communicated to individuals in advance of processing.

As far as your business is concerned, if you have customers in EU, you must ask for their consent to store their personal details and get their permission before sending them follow-ups via RepairDesk. Further based on their preferences, you can choose for which individual you can store none-to-all details. We encourage you to consult with legal or other professional counsel about your GDPR preparations.

In order for us to be accountable for your data, we’ll provide you all details of what personal data we hold, where it came from and with whom we share it. You are even eligible to audit it anytime. It is important, not only because it is a legal requirement, but also because it can support good data governance and help us demonstrate our compliance with other aspects of the GDPR.

RepairDesk ensures to protect your shared data (if you have shared data with us), but in case you find a data breach anytime or anywhere affecting your Personal Data using RepairDesk services, you can directly cope up with us at [email protected].

Or in case, RepairDesk suspects any unauthorized activity affecting Personal Data, we’ll notify customer without unnecessary delay along with the relevant supervisory regulator as soon as possible, and in any event within 72 hours of the breach being identified.

RepairDesk in hand provides you control of your data and information and is liable of keeping your information safe and secure. Some privileges are listed below:

Provided Personal information

 

RepairDesk tracks only your agreed information. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us via signup form or in case of any problem rectification.

Users can always refuse to supply personal identification information and do not accept terms and conditions in signup process, to keep their data safe. This personal information tracking lies right under the new GDPR policy.

Edit your personal information

 

You can update or remove any or all your personal information at any time by logging into your RepairDesk account and editing your personal information from your store, this provides you the ‘right to be forgotten’. You can view your updated profile in order confirm that your edits have been made and thus we ensure you to keep your identity private based on GDPR rules.

Controller: A controller is an entity that decides the purpose and manner that personal data is used, or will be used

Processor: The person or group that processes the data on behalf of the controller. Processing is obtaining, recording, adapting or holding personal data

• *Right to Object = Individuals may object the use of their data for profiling or direct marketing activities.

• *Right to be Forgotten= Individuals have the right to request that personal information be removed from the RepairDesk.

• *Right to be Informed= Individuals may ask about clear and concise information about what you do with their personal data.

• *Right to Restrict Processing= Individuals may request the suppression of their personal data, which means that you may store the data but not use it.

• *Right to data portability = Individuals may request to get there personal data, which they have previously provided in readable format.

• Build customer trust
• Improve brand image and reputation
• Improve data governance
• Improve information security
• Improve competitive advantage

In compliance with GDPR, RepairDesk is NOT accountable for providing security to your identification data, that you share with third-party integrations. It applies to every other integration platform i.e. either provided by RepairDesk or not in partnership with RepairDesk. If you supply any of your customers’ data or your own business data to third-party businesses (using RepairDesk or not); you are solely responsible for it. It has no connection with RepairDesk about how these third-parties use your data and for what purposes but, RepairDesk ensures you that we DO NOT share your data or any information with any third-party business. In case there is a data breach, you are requested to inform the all parties so protection actions can be taken on all ends.