Enjoy total transparency throughout the repair process. Our repair ticket management module allows you to print barcode labels for damaged drones to easily track repairs. Offer quality service to your customers with ticket information updates, upload pre- and post-repair images, add technician comments, and send SMS/email alerts to customers.
RepairDesk's Appointment Booking widget allows your customers to book repair appointments through a web interface hosted on your own platform. With direct integration, all information flows from the website into the POS automatically, ensuring your staff knows when to expect a lead and what service they will be performing.
With RepairDesk's point of sale, you can speed up your counter service and truly maintain a stress-free workflow. Cater to walk-in customers swiftly by booking work orders, creating repair estimates, printing instant receipts, or charging service tax, all from one screen. It also enables you to select from a variety of integrations based on your repair store's needs.
Adding convenience to your workflow, there's an option to add special notes from customers when they bring in their drones at your repair store. These public notes can be seen by both repair technicians and customers, and are mentioned in the invoice as well. You can add a diagnostic note from the POS while creating a repair ticket, or add one in an existing ticket easily.
Process warranties in a single click using the Warranty Claim feature. When a customer comes back with a faulty repair, you can easily enter the product's number and check their repair history, create a return ticket, and process their warranty claim without any confusion. RepairDesk helps make it simpler for all your warranty claims, so you can service your customers even better.
Let your customers know exactly what they are paying for and how much it will cost in real-time. Our Customer Facing Display module allows your customers to view all aspects of their repair as you process them, so they can fine-tune their order and commit without any trouble. Collect e-signatures when the repair order is processed and effortlessly keep a record of customers' consent.
With our intuitive Customer Relationship Management (CRM) system, you can create customer profiles, add new customers directly from the POS screen, create customer groups, access repair tickets, invoices, payment history, or account receivables against any customer with a single click. Build stronger relationships with your customers and keep them in the loop effortlessly with RepairDesk.
Create any number of fields that your drone repair shop requires, and personalize RepairDesk to suit your needs. Add drone configuration fields, special order notes, priority labels, or anything else that's important to your workflow for a system that's tuned specially for you. Creating customized fields give your technicians clarity on repair jobs across the board, and lets RepairDesk fit perfectly with all your processes.
Send email & SMS notifications to targeted users when specific actions trigger in RepairDesk. Notify them when their repair order is completed, in-progress, ready to pick-up, or requires special parts for repairing. RepairDesk helps in building long-lasting relationships with your valued customers and promote repeat business.
Keep your inventory streamlined at all times. RepairDesk allows you to print barcode labels for identification, set reorder levels for your inventory, get low stock alerts, and add items to purchase orders for your suppliers. Easily buy & sell pre-owned devices, create serials, and perform inventory counts right within your drone repair shop software.
Step into the world of smart reporting and know precisely what you have and where you stand across all store locations. Our intuitive reporting dashboard gives comprehensive and meaningful insights for increased business revenue & better management. Get easy-to-understand reports for every day, week or month so you can start making better decisions instantly.
Enjoy versatility like never before with our multilingual translation engine. RepairDesk can translate different modules like point-of-sale, tickets, invoices, purchase orders, and inventory in your primary language. Working with a drone repair POS software in your native language makes it a lot easier for you to manage your business efficiently and effectively.
Startups with basic operation
Ideal for high volume repair store
Established stores with a focus on customer retention